Job ref no.: CT3118290-01#5369

Concierge

ATA - Aacurapid Talent Acquisition

Benefits
  • Dental plan
  • Medical plan

  • To deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times
  • To provide a full range of concierge services to customers and be proactive in responding to their needs
  • To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
  • To maintain and update customer information and encourage repeat business by building relationships with all concierge customers
  • To professionally handle all customer comments and complaints
  • To understand and perform all tasks for the benefit of the customer relating to Lane Crawford systems
  • To communicate and collaborate with other departments effectively in store and head office to fulfill specific requests from customers
  • To maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times

Requirements

  • Matriculated or above
  • Minimum 1 year of relevant experience in a service field (retail, hospitality etc)
  • Strong service mindset
  • Customer focused with a pleasant and outgoing personality
  • Good problem solving abilities
  • Good command of English and Mandarin
  • Computer literate

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More job information
Job ref no. CT3118290-01#5369
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip