Posted on 2021-10-11
Cathay Pacific Airways Ltd

Configuration Analyst

Cathay Pacific Airways Ltd

Reports to: Configuration and Support Manager/ Senior Solution Lead
Department: Information Technology (IMT)

Role Introduction
To support the Amadeus Altea Suites Configuration and Support team which manages and maintains Cathay Pacific’s business rules and systems configuration across core Amadeus Altea Suites Products including Reservations, Inventory, Departure Control and E-commerce

Key Responsibilities

  • Evaluate and implement ongoing PSS new features, releases and enhancements relating to Reservation, Ticketing, Inventory and DCS modules.
  • Efficiently change/manage business rules, system configuration, user access rights and new versions. Carry out testing and implementation
  • Engage Amadeus Solution/Product Manager for clarification via conference calls/face-to-face meetings
  • Engage IMT and relevant stakeholders to decide what features shall be activated.
  • Prepare test scenarios and trial before implementation
  • Ensure the functions are properly setup in Production System
  • Provide trouble-shooting support
  • Update Altea Suites system tables/lists upon users’ request
  • Perform end to end investigation including partner systems behavior in order to handle business users & end users enquiries / irregularity reports relating to Altea suites
  • Liaise and raise work order to Amadeus to activate any available/ new features in Altea Suites
  • Configure Amadeus Altea Suites Availability Management and Functional Access Control modules according to business strategy and revenue integrity needs.
  • Police and control system security to ensure only authorized users can access the lifeblood systems, and take immediate action to restrict the unauthorized access of Altea Suites systems in case of fraudulent or abusive cases found.
  • Handle remedy assigned by ITSC to answer business users & end users enquiries and irregularity reports relating to Altea Suites systems. Raise WO/CP/IR/PTR for Amadeus Altea investigation. Monitor 1A performance, SLA and system stability. Provide 24x7 on call support.
  • Act as a project co-ordinator, arrange testing and implementation of features in Altea Suites systems.
  • Upon BU’s direction and request, act as a project co-ordinator to co-ordinate, arrange testing and implementation of Altea Suites new features.
  • Built system business rules for new ports or charter flights ensuring CX server and third party or own Departure Control System properly functions.
  • Maintenance Altea Suites regular reports if any


  • Minimum 5 years of working experience with at least 3 years in the PSS Altea Suites domain
  • Proven expertise in Altea Suites Application Administration
  • In depth familiarity with Airline Operations
  • Strong analytical and problem solving capabilities
  • Strong teamwork and communication skills are required
  • The preparedness to take accountability
  • Background in business or system analysis is preferred

Application deadline: 13 October 2021

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 December 2021, all employees must be vaccinated in order to access Cathay City and all other Cathay Group Company premises in Hong Kong. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

More job information
Job Function
  • Lantau
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • N/A
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan