Job ref no.: CTB-09331 (CT3123398-01#0647)
PCCW Solutions Ltd

Consultant (CRM)

PCCW Solutions Ltd

  • Discretionary bonus
  • Medical plan


  • The successful candidate will be responsible for system development, maintenance support and implementation of CRM implementation project for our clients. He/she will be involved in the following areas:
  • Hands-on functional design and development on CRM System (Core function, workflow, and Report) and its integration with other interfaces
  • Perform Unit test and SIT
  • Support UAT and bug fixing
  • Prepare Program specification (code reference)
  • Professional Advisory in CRM System (Core function, workflow, and Report) and its integration with other interfaces
  • Regression Test Cycle management and Rollout
  • Documentation
  • Degree holder in Computer Science, Information Technology or related disciplines
  • A minimum of 3-year experience in IT profession with a minimum of 1-year experience of CRM Developer / Analyst.
  • Practical experience of any CRM Package (Configuration, Customization)


  • Practical experience of the following skills:
    • At least one of programming languages: Java / Javascript / php
    • SQL (Oracle / MSSQL)
    • Development / Testing Environment Setup
    • Knowledge on following area is an added advantage
    • Membership management
    • Campaign management (Marketing Operation)
    • Case Management
    • Reporting Tools
    • CTI Technology
    • Different integration method
    • Good verbal and written communication in English
    • Good analytical, inter-personal, leadership and problem solving skills
    • Positive attitude, fast-learning, energetic, able to perform in challenging environment
  • Candidates with more qualification and experience would be considered as Senior Consultant, with less experience would be considered as Solution Analyst


If you have the desire for a challenging and rewarding career development, upload/ send us your resume in MS Word format, with your present and expected salary to Human Resources Department to or through

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PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.

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More job information
Job ref no. CTB-09331 (CT3123398-01#0647)
Job Function
Employment Term
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Degree