Job ref no.: CT3124638-01#3325

consultant - MPFA Operations

Pacific Careers

Requirement :

We are looking for a suitable Local candidate who has relevant past experience of working in MPFA (Mandatory Provident Fund Authority) Operations.

Description of Role

  • Have proven experience of having worked in MPFA accounts
  • Have sound and working knowledge on the Regulations
  • Understand the Business Requirements & criticality of Managing diverse Pension Unit Portfolios
  • Past experience of having Supervised a team in performing portfolio valuation NAV prices computation and other fund administration works daily
  • Monitored the daily operations of MPF scheme administration, including enrolment, contribution, termination and withdrawal of accrued benefits, to ensure compliance with all statutory requirements
  • Proven Track Record of providing MPF scheme administration support, including Enrolment, Contribution, Switching and Termination and align with all regulatory requirements
  • Ensure smooth running of the account assigned and follow up on outstanding issues
  • Handle customer’s enquiries and provide solutions
  • Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.
  • Complete assigned transactions in line with qualified standards within service time frames
  • Follow up with customers on missing information or data correctness through verbal or written follow up action.
  • Respond to customers' enquiries and provide solution and information within the standard service time.
  • Support to identify and implement process improvement
  • Act as a relationship manager in building and maintaining successful relationships with MPF premier client
  • Strong interpersonal and communication skills
  • Proficient in PC operation including Chinese Word Processing
  • The above post requires proficiency in English, Cantonese and Putonghua.


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More job information
Job ref no. CT3124638-01#3325
Job Function
Employment Term
  • Full-time
Career Level
  • Non-management level
  • N/A