Consumer Branch Operations Professionals (Assistant Manager/ Manager/ Senior Manager)

Main Responsibilities

• Handle and supervise general operations of the banking center to ensure that regulatory compliance and the Bank's policies and procedures are strictly adhered
• Coach and supervise associates at counter and operations to ensure efficiency and smooth running of the banking center
• Cross-sell consumer banking products and make sales referrals
• Ensure that the quality and performance standard at the frontline are delivered to the desirable result and mystery shop requirement

Requirements

• 5 subjects at Grade E / Level 2 or above in HKCEE / HKDSE, including English, Chinese and Mathematics
• Minimum 8 years of experience in branch operations in which 4 years are at supervisory level
• Familiar with consumer banking products and operation procedures
• Excellent interpersonal skills and be able to work under pressure
• Good spoken English, Cantonese and Putonghua
• Excellent command of MS Word and Excel
• Candidates with less relevant experience would be considered for the position of Assistant Operations Manager

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.