Contribute to Club Med's sales growth by providing a high quality customer service.
Accompany customers & prospects during their discovery and booking journey to dream about their Club Med holidays and develop great customer relationships.
Achieve set individual and team shared sales targets for each semester
Contribute to Club Med's sales growth by converting enquiries into bookings in applying Club Med (DESIGN) sales method & apply upselling techniques to increase the average basket
Follow and understand the Sales and Marketing Plan to focus on the right business priorities
Reach the set key SLA: Reply rate, Conversion % & Customer retention improvement
Mission 2 : Master the quoting & booking processes
Tasks :
Prepare quotation & booking arrangement of Club Med packages in an efficient, accurate and professional manner
Master the tools available for booking & payment process and optimize efficiency and time per booking
Alert when there is a blocking point to sales fluidity (systems failure, etc)
Identify and assess customer needs to achieve satisfaction and ensure the booking conditions are respected
Be proactive in making recommendations to marketing team regarding client feedbacks and share advice with teammates to optimize the performance
Mission 3 : Deliver great Customer Care to enhance client experience & relationships to increase recruitment & retention
Tasks :
Be proactive in sourcing relevant information about product knowledge & news
Master & communicate accurately general terms and conditions of bookings / insurance general terms
Ensure the pre-departure/post-departure Customer service, answering all requests & Client feedbacks (either positive or negative) in a professional & timely manner
Increase customer loyalty by building trustworthy relationships with customers through engaging communication
Greet & assist any walk-in customers and suppliers at reception
Mission 4 : Be an outstanding Club Med ambassador
Tasks :
Represent the Club Med values in daily interactions, whether internally or externally
Work hand in hand with other departments for the best cooperation
Help & support other Dept when needed (Marketing, MICE, Transport, Finance)
Education:
High-school grade minimum
Job Experience:
Minimum 3 years’ experience in tourism/hospitality/airline Customer service
Skills:
Strong sales & organizational skills
Flexible and adaptable with the ability to respond readily to rapidly changing business situations
Shift duty is needed (Mon-Sat)
Behaviours:
Passion for Travel, Sales & Customer relations
Outgoing personality when on calls and face to face meetings
Reporting rigor with high level of personal responsibility and accountability
Flexible and positive approach to problem solving, “can-do” attitude
Good team player, strong interpersonal and listening skills
Software:
Microsoft Pack Office basics (Outlook/Excel)
Languages :
Fluent in both English & Cantonese mandatory – Mandarin would be a plus
We offer competitive package to the right candidate. Qualified and interested parties please send your resume and salary expectation by clicking "Apply Now".
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Since its creation in France in 1950 and the invention of the all-inclusive holiday concept, Club Med has been the world leader on its market and has developed a unique upscale, friendly and multicultural spirit. Club Med boasts 7 0 sun and snow resorts located in the most beautiful sites in the world , a cruise ship and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness. 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) work at Club Med, in the resorts, but also at the regional headquarters in Paris, Singapore, Shanghai, Rio de Janeiro and Miami in sales offices all over the world.
Club Med Hong Kong
Club Med HK office is an intimate 20 people office located in Hong Kong. We manage a growing HK190M$ business with clients from Hong Kong and Macau