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Posted on 2023-02-06
Contact Center Consultant (TED "Travel Experience Designer")
Job Matcher Purpose of the Job
Mission 1 : Achieve Sales targets for DIRECT, TRAVEL AGENCY & ONLINE sales
Tasks :
Tasks :
Tasks :
Tasks :
Personal data collected will be used for recruitment purpose only.
- Contribute to Club Med's sales growth by providing a high quality customer service.
- Accompany customers & prospects during their discovery and booking journey to dream about their Club Med holidays and develop great customer relationships.
Mission 1 : Achieve Sales targets for DIRECT, TRAVEL AGENCY & ONLINE sales
Tasks :
- Achieve set individual and team shared sales targets for each semester
- Contribute to Club Med's sales growth by converting enquiries into bookings in applying Club Med (DESIGN) sales method & apply upselling techniques to increase the average basket
- Follow and understand the Sales and Marketing Plan to focus on the right business priorities
- Reach the set key SLA: Reply rate, Conversion % & Customer retention improvement
Tasks :
- Prepare quotation & booking arrangement of Club Med packages in an efficient, accurate and professional manner
- Master the tools available for booking & payment process and optimize efficiency and time per booking
- Alert when there is a blocking point to sales fluidity (systems failure, etc)
- Identify and assess customer needs to achieve satisfaction and ensure the booking conditions are respected
- Be proactive in making recommendations to marketing team regarding client feedbacks and share advice with teammates to optimize the performance
Tasks :
- Be proactive in sourcing relevant information about product knowledge & news
- Master & communicate accurately general terms and conditions of bookings / insurance general terms
- Ensure the pre-departure/post-departure Customer service, answering all requests & Client feedbacks (either positive or negative) in a professional & timely manner
- Increase customer loyalty by building trustworthy relationships with customers through engaging communication
- Greet & assist any walk-in customers and suppliers at reception
Tasks :
- Represent the Club Med values in daily interactions, whether internally or externally
- Work hand in hand with other departments for the best cooperation
- Help & support other Dept when needed (Marketing, MICE, Transport, Finance)
- High-school grade minimum
- Minimum 3 years’ experience in tourism/hospitality/airline Customer service
- Strong sales & organizational skills
- Flexible and adaptable with the ability to respond readily to rapidly changing business situations
- Shift duty is needed (Mon-Sat)
- Passion for Travel, Sales & Customer relations
- Outgoing personality when on calls and face to face meetings
- Reporting rigor with high level of personal responsibility and accountability
- Flexible and positive approach to problem solving, “can-do” attitude
- Good team player, strong interpersonal and listening skills
- Microsoft Pack Office basics (Outlook/Excel)
- Fluent in both English & Cantonese mandatory – Mandarin would be a plus
Personal data collected will be used for recruitment purpose only.
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
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Company Overview
Club Med
Since its creation in France in 1950 and the invention of the all-inclusive holiday concept, Club Med has been the world leader on its market and has developed a unique upscale, friendly and multicultural spirit. Club Med boasts 7 0 sun and snow resorts located in the most beautiful sites in the world , a cruise ship and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness.
20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) work at Club Med, in the resorts, but also at the regional headquarters in Paris, Singapore, Shanghai, Rio de Janeiro and Miami in sales offices all over the world.
Club Med Hong Kong
Club Med HK office is an intimate 20 people office located in Hong Kong. We manage a growing HK190M$ business with clients from Hong Kong and Macau
