Posted on 2022-01-18

Contact Centre Agent (Hong Kong / China Market)

British Airways

British Airways, is one of the world's leading global premium airlines and the largest international carrier in the UK. The carrier has its home base at London Heathrow, the world's busiest international airport, and flies to more than 170 destinations in 70 countries. This is an exciting opportunity for anyone to pursue a career in Customer Service with a World Class Airline. It takes a special kind of person to be a Contact Centre Executive for British Airways.

Station in Hong Kong , you will be working for the Hong Kong / China Market team which requires a native level in speaking  Cantonese.  Fluent in English, and Cantonese or Mandarin  is also required in this role to deliver service excellence to our customers in a call centre environment. Key responsibilities including but not limited to:

  •        To deliver a world-class customer experience through telephone, exceeding all our customers’ expectations. To ensure any problems are resolved efficiently and with minimal inconvenience
  •      To build, strengthen and reinforce the relationship we have with all our customers, including Executive cardholders, those travelling in Premium cabins and other commercially important customers
  •        To identify, explore and maximise revenue opportunities, which includes tickets reservation and process related payment

We will expect you to bring a winning combination of personal qualities. You enjoy speaking with all kinds of people and you’re committed to helping others. A clear and engaging communicator, you take care to listen, empathise and act on the individual needs of our customers. Crucially, while you’re organised, presentable and keen to do things properly, you’re also calm under pressure and able to respond to change. You’re comfortable being proactive, using your initiative to solve challenges and deliver great results for British Airways, your colleagues and customers.

Application process

To apply, please send a full CV/Resume written in English and a covering letter, stating expected salary to Contact Centre Manager via "Quick Apply" .


This is an employment with Local Hong Kong Local Employment Terms & Conditions. Applicant should possess the right to work and live in Hong Kong for this position.

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More job information
  • 11,000 - 20,000 / month
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Sheung Wan
Employment Term
  • Contract
  • Full-time
Career Level
  • Entry level
  • F.5- F.7 or DSE