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Posted on 2021-12-31
Ocean Park Corporation

Contract Guest Relations Officer - Call Centre

Ocean Park Corporation

Responsibilities

(Long Term Contract)

The incumbent will be responsible for providing guest services, handling guest enquiries, comments and complaints through the Ocean Park hotlines, supporting all in-park promotions, preparing all kinds of reports, as well as providing administrative support to the Guest Services Department. Besides, s/he will carry out any special duties which assigned by superiors.

Requirements

• Diploma or above in Tourism and Hospitality or other related disciplines
• With at least 1 year working experience in hospitality industry and guest-oriented jobs
• Strong communication skills with solid experience in complaint handling, especially in call centre environment
• Responsible, reliable and able to work under pressure in fast moving environment
• Good command of both spoken and written English and Chinese, including Putonghua
• Willing to work on shifts and during weekends and public holidays

Applications including details of qualifications, working experience, expected salary, contact telephone number and address should be applied via: http://careers.oceanpark.com.hk --> Job opening --> Full time/ Long-term.

Applicants not contacted within six weeks may consider their application unsuccessful. Personal data collected will be used for recruitment-related purpose only.

More job information
Salary
Benefits
  • Gratuity
  • Insurance plan
  • Medical plan
Job Function
Location
  • Wong Chuk Hang
Industry
Employment Term
  • Contract
  • Full-time
Experience
  • 1 year
Career Level
  • Non-management level
Education
  • Diploma or equivalent