Posted on 2021-10-11


HR-Pro Recruitment Services Pte Ltd


The Client Lifecycle Management (CLM) Case Manager key responsibilities:

  • Act as the single point of contact for the Business, managing the end-to-end KYC process for new client adoptions, product/business extensions and client regular review/remediation for CB/IB business lines, ensuring outputs are of high quality, and delivered in timely manner
  • Gather and collect all required KYC, compliance or regulatory documentation via internal or public searches, as well as through Client or Business Outreach
  • Perform first screening on documentation to ensure client adoption/review adheres to the Bank’s Global Compliance requirements, specific country KYC & regulatory requirements and Key Operating Procedures
  • Manage escalations and face off to key stakeholders
  • Manage risk effectively by ensuring timely and precise escalation and handling/monitoring of issues including identification of root cause and coming up with resolutions
  • Effective pipeline prioritization and coordination with NOC (Near & Offshore Centers) teams
  • Develop and produce critical metrics and reports that provides transparency on team’s performance and Business intelligence
  • Monitor and track exceptional/conditional approvals, audit and regulatory items until closure
  • Adhere and implement process changes/improvements especially on regulatory items
  • Work on data clean up initiatives, remediation, re-engineering projects.
  • Drive continuous process improvements within the team
  • Assist to implement new products, new regulatory requirements, and change policy via formalizing the process flow, KOP update and training
  • Ensure Business Continuity Management functions are compliant
  • Ensure key operating and desktop procedures are kept updated
  • Develop, train and guide junior members of the team
  • Promote a client centric environment with high discipline and tight control.


  • Strong knowledge on AML, KYC and regulatory requirements like Professional Investor Classification, FATCA, EMIR, MIFID, Dodd Frank, etc.
  • Relevant experience in Client Onboarding and Remediation
  • Strong background in Client Service
  • Deep understanding of the Corporate and Investment Banking industry
  • Knowledge on account documentation review
  • Understand the key risk and control issues in client onboarding
  • Experience on client data programs preferred
  • Project management experience either around process re-engineering or system enhancements an advantage
  • Experience in KYC management systems as well as competency in Excel, Word and PowerPoint.

Essential Skills:

  • Attention to details
  • Flexible, able to adapt change, open minded, and excellent team player
  • Strong communication skills both written and oral via various media i.e. e-mail, phone, face to face and conference calls
  • Proven ability to manage different stakeholders
  • Proven ability to manage multi tasks, aggressive deadline, work under high pressure
  • Ability to drive for result persistently
  • Ability to articulate issues on a structured manner, and identify root causes
  • Strong interpersonal, analytical, problem solving, negotiating, influencing skills
  • Ability to work in virtual global teams and a matrix organization
  • Strong decision-making and conflict resolution skills
  • Willing to take ownership and work independently with minimal supervision.

Salary: $7,000 Per Month

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More job information
Job Function
  • Central
Employment Term
  • Contract
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • N/A