Job ref no.: 116002/KC (CT3128849-01#0045)
China CITIC Bank International Limited

Contract Officer / Senior Officer (Customer Due Diligence Call Centre Hotline)

China CITIC Bank International Limited

Job Purpose

Support CDD customer hotline and perform maker role to support retail / corporate customer due diligence on conducting periodic review, trigger event review and Enhanced Due Diligence

Key Responsibilities

  • Support CDD customer hotline and handle enquiries related to CDD
  • Engage in Customer Due Diligence process for periodic review and trigger event review for corporate and personal clients
  • Review and check for completeness of CDD information and supporting documentation before submitting the case for checking and approval
  • Conduct Name Screening under the Bank’s AML / CTF program
  • Handle potential breach cases of Sanctions under the Bank’s AML / CTF program
  • Act as the focal point for CDD information clarification among BU, customers, checkers and approvers
  • Comply with regulatory and the Bank’s requirements for CDD review


  • Secondary education or above
  • Minimum 2 years of customer services / call centre related experience in banking field
  • Knowledge of retail/ corporate banking and Anti Money Laundering (AML) / Know Your Customer (KYC) is preferred
  • Good telephone manner and communication skills
  • Good command of written and spoken English and Chinese

For more details about career opportunities with the Bank, please visit our website ; Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment.  All employment decisions will be made in a non-discriminatory manner.

More job information
Job ref no. 116002/KC (CT3128849-01#0045)
Job Function
  • Quarry Bay
Employment Term
  • Contract
  • Full-time
  • 2 years - 7 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Medical plan