Contract Retail Operations Officer

Responsibilities

Retail Business Support and Reporting

• Prepare presentation for Retail Director on strategic plan, business review, retail meetings.
• Compile and prepare sales analysis and other performance related reports according to daily, weekly, bi-weekly and monthly schedule, including
  ◦Retail Dashboard
  ◦KPI performance
  ◦Productivity report
  ◦CRM Report, e.g. data capture and CD100 performance
  ◦Service Excellence Report
• Prepare various reports for Retail Director to analyze the business trends and opportunities
• Check and consolidate monthly individual and store sales target
• Provide comprehensive commission and incentive data for staff payroll.

Retail Operations Coordination

• Support retail stores on
  ◦Store expenses claim (T&E and petty cash)
  ◦Sales tools and material administration
  ◦Sales receipt replacement or specific customer letter preparation
• Coordinate and work with HR team for arranging attendance system for all stores.
• Participate in special event assignments, e.g. event merchandise booklet preparation, on-site support on selling event or customer event, coordination on event manpower arrangement and scheduling and etc.
• Support overseas event coordination, e.g flight and accommodation arrangement, invitation dispatch, trip itinerary for staff and clients
• Arrange and prepare Borrow Merchandise, consignments, and any other operational reports as required.

Project Based Assignment

• Coordinate Special Retail Projects, e.g. SMART Scheduling, SPOT, Retail
• Other ad hoc tasks assigned by Retail Director

Requirements:

• Bachelor degree, major in Business Administration or related discipline
• At least 3 years’ experience
• Strong communication, presentation, facilitation, coaching and interpersonal skills
• Skill to plan and deliver results in a highly demanding environment
• Excellent command on Microsoft Office software (Excel, Word, PowerPoint)
• Proficient English skill in both written & spoken
• Ability to take ownership and multi-task, good team player
• Experience in luxury industry is a definite advantage 

Application Procedure

We offer excellent remuneration package, benefits and training to right candidates. Interested parties please send your detailed resume with availability, expected salary to Here.

To explore other career opportunities with Tiffany, please visit our recruitment website TiffanyCareersHK.com.
 

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