Job - (Contract) Senior Officer, Customer Relations (Ref:MKT-SO-161823), Prudential Hong Kong Limited
Prudential Hong Kong Limited

Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.

Prudential plc is an international financial services group with significant operations in Asia, the US and the UK. We serve over 24 million insurance customers and have £509 billion of assets under management as at 31 December 2015. Prudential plc is listed on stock exchanges in Hong Kong, London, New York and Singapore.

Please visit for more information.

(Contract) Senior Officer, Customer Relations (Ref:MKT-SO-161823)

Working Location:Hong Kong


  • Resolve the Customer feedback cases from regulatory bodies, sales channels, staff and customers by offering options and solutions.
  • Handle correspondences enquiries by fax, email, letter within company standards.
  • Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point through complaint investigation and discuss with the Manager to drive relevant departments to improve customer experience.
  • Conduct UAT on system enhancement (CFS and Prulife) and feedback to CSOE to ensure the completeness and accuracy of the enhancement. Assist in preparing monthly reports for customer feedback cases progress to Sales Channels and Compliance.


  • Tertiary education
  • Minimum 3 years of experience in Customer Service Operations
  • Experience in insurance or finance industry
  • Able to work in a fast-paced business environment
  • Able to meet tight timeline and work independently
  • Fluent in written and spoken English & Chinese
  • Proficient in Microsoft Office including MS word, excel, and Chinese word processing

For other vacancies, please visit our website at

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

To Apply :

Data collected will be used for recruitment purpose only and will be kept for 24 months. Only short-listed candidates will be notified.

Job Ref No.
MKT-SO-161823 (CT3103684-01#0767)
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  • 5-day week
  • Insurance plan
  • Medical plan
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