Job ref no.: CT3117827-01#0023
DKSH Hong Kong Limited

Coordinator, Customer Care

DKSH Hong Kong Limited

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Discretionary bonus
  • Examination leave
  • Insurance plan
  • Marriage leave
  • Shuttle bus
  • Special / extra leave
  • Year-end bonus
  • … + 4 more

Job Responsibilities:

  • To perform full chain of order fulfillment from different platforms, including manual or EDI orders. Order fulfillment including, order processing, status monitor, and/other compliance related follow up action
  • To liaise with internal and external stakeholders on all order related issues
  • To deliver quality service in handling inquiries, order status tracking, complaint at our call centers
  • To record, summarize and support maintenance of our CRM system
  • To support and back up pricing update/maintenance
  • To prepare periodic reports for management review
  • Ad hoc project supports

Job Requirements:

  • Secondary education/Diploma holder and/or above
  • One year working experience in Order Processing / Sales Administration / Customer Services (fresh graduates are welcome)
  • Good interpersonal and business communication skills
  • Team player
  • Good command of English
  • Proficiency in MS Office applications
  • Knowledge in SAP operations will be advantageous
  • Working Location: Wong Chuk Hang

Working Location: Wong Chuk Hang

We offer 5-day work week, performance bonus and attractive benefits including medical insurance. Please apply with full particulars, contact number and current/ expected salary to People & Organization Department, DKSH Hong Kong Limited, 23rd Floor, Tower A, Southmark, 11 Yip Hing Street, Wong Chuk Hang, Hong Kong or fax:2895 9711.

All personal data collected will be used for recruitment purpose only. Candidates will be contacted within 2 weeks if the background and experience are closely relevant to the job requirement

More job information
Job ref no. CT3117827-01#0023
  • 11,000 - 14,000 / month
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
Require to Travel
  • No travel