Job ref no.: CT3119652-01#3437

Counter Associate Cashier

Maersk

 
Hong Kong
  • Ensure close co-ordination with MCN CUS team associates to secure the best communication
  • Improve our service level in Hong Kong and in general
  • Provide second to none document operation services to customers

We offer

 

Key responsibilities

  • Cross check the payment details against the charge data in SAP
  • Ensure timely and accurate settlement in SAP
  • Issue official receipt per payment level
  • Handle day-to-day email requests including courier service, appointment service & inquiries etc.
  • Convey agreed procedures with MCN CUS teams to subordinates and ensure performance
  • Return or relay message of unsuccessful order to customers
  • Summarize own daily settlement/payment
  • Conduct regular internal meeting with team members to review and improve the workflow
  • Involve in various corporate or departmental projects
  • Handle value added service tasks
  • Improve customer service level by conducting regular True Voice survey and follow up plan
  • Backup and support the others when there’s operation need
  • Add hoc tasks assigned by team leader

We are looking for

  • At least 2 years of finance or logistics related working experience
  • Excellent customer service sense
  • Good command in communication, coordination, interpersonal skills
  • Good PC skills
  • Mandarin is preferred

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More job information
Job ref no. CT3119652-01#3437
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Entry level
Education
  • N/A