Counter Services Officer (Teller)

Retail Distribution 

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management

We are currently seeking high caliber professionals to join us as Customer Service Officer

Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:

• Attractive basic salary with monthly counter service allowance
• Healthcare insurance coverage including yourself and your family
• Retirement benefit scheme with employer’s contribution
• Employee Share Purchase Plan
• Work-life balance: 18 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
• Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price 
• Recognizable corporate training and development program
• Progressive career advancement opportunities

Principal responsibilities

• Provide quality service through efficient and customer-friendly counter transactions
• Deliver banking services and solutions by understanding customer needs and making appropriate referrals
• Support branch operations and services and adhere to relevant guidelines and procedures
• Promote e-service registration and improve penetration, and deliver Multi-Channel (especially digital) Engagement at bank hall
• Support the excellent service delivery and ensure remarkable customer experience
• Be a change agent to drive business and servicing model transformation

Requirements

• Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
• Strong service orientation with good interpersonal and communication skills
• Self-motivated, attentive to detail, eager to learn with positive attitude
• Strong level of customer-centric mindset with dedication to deliver exceptional quality services for customers and flexibility to cope with the ever-changing business transformation
• Proficient in both English and Chinese, with ability to communicate in Putonghua is an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.