Job ref no.: UCAC
Chong Hing Bank

Credit Card Customer Services Representative 創 興 銀 行 客 戶 服 務 見 習 員

Chong Hing Bank

Benefits
  • 5-day week
  • Dental plan
  • Education subsidies
  • Medical plan

Responsibilities職責:

  • Handle authorization requests and provide transaction services to cardholders and merchants in our Chong Hing Bank Credit Card Authorization Center;
  • Handle lost / stolen card reporting; and conduct front-end fraud control and detection;
  • Support customer services hotline (inbound call);
  • Perform other duties as assigned by supervisor.
  • 處理授權事宜,向持卡人和商戶提供交易服務;
  • 處理遺失及被盜信用卡;
  • 處理客戶查詢;及其他有關工作。

Requirements入職要求:

  • DSE or HKCEE;
  • Customer services experience in financial industry, preferably in retail branch, credit card or call center;
  • Good telephone manner, customer service and communication skills
  • Perform shift duty including weekends and public holidays
  • Good command of English and Chinese, both spoken and written; and
  • Conversant with MS Office applications and Chinese Word Processing.
  • 具金融業之客戶服務經驗,由以分行、信用卡或客戶服務之經驗更佳;
  • 具良好的接線、客戶服務及溝通技巧;
  • 需輪班工作(於08:00 – 23:00期間工作9小時,包括星期六、日及公眾假期);
  • 操流利廣東話和英語及良好中、英文書寫能力;懂得使用MS Office及中文文書處理。

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Department, G.P.O. Box 2535, HK, or email to [via CTgoodjobs Apply Now ].Please quote reference on your application.

Information provided will be treated in strict confidence and only be used for recruitment purposes.

越秀集團成員 A Member of Yuexiu Group

More job information
Job ref no. UCAC (CT3114734-01#0665)
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip