Job ref no.: CT3113366-01#0147
DHL Express (Hong Kong) Limited

Credit Supervisor (Credit Control and Collection)

DHL Express (Hong Kong) Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • K + 1 more

Working Location: Kowloon Bay

Reporting to Credit Control and Collection Manager, you will manage a Credit Control and Collection team for assigned corporate customer accounts in Hong Kong and Macau.


  • Lead a team of credit agents to achieve payment collection targets
  • Monitor credit status of customer accounts and prepare credit assessments
  • Join customer visits with Commercial team to understand customer needs
  • Manage customer credit issues and provide solutions
  • Manage customer escalation and take charge of resolution
  • Prepare performance statistical reports and initiate actions for continuous improvement
  • Conduct regular process review to ensure adequate control in day to day operations


  • Degree holder with minimum 5 years’ experience in credit control or accounting field with customer interface exposure, with at least 2 years in supervisory role, preferably in logistics/ transportation industry or multinational companies
  • Solid experience in credit analysis and debt collection
  • Customer-oriented with strong business acumen and influencing skills
  • Effective team management skills and excellent interpersonal skills
  • Excellent analytical and problem solving skills
  • Able to liaise with external customers as well as internal parties and work under pressure
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skills, experience in using accounting systems is an advantage

Please send your CV to
indicating your current and expected salary, and availability. For more job opportunities, please visit our website at

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More job information
Job ref no. CT3113366-01#0147
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree