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Job ref no.: CT3113366-01#0147
DHL Express (Hong Kong) Limited

Credit Supervisor (Credit Control and Collection)

DHL Express (Hong Kong) Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • K + 1 more

Working Location: Kowloon Bay

Reporting to Credit Control and Collection Manager, you will manage a Credit Control and Collection team for assigned corporate customer accounts in Hong Kong and Macau.

Responsibilities:

  • Lead a team of credit agents to achieve payment collection targets
  • Monitor credit status of customer accounts and prepare credit assessments
  • Join customer visits with Commercial team to understand customer needs
  • Manage customer credit issues and provide solutions
  • Manage customer escalation and take charge of resolution
  • Prepare performance statistical reports and initiate actions for continuous improvement
  • Conduct regular process review to ensure adequate control in day to day operations

Requirements:

  • Degree holder with minimum 5 years’ experience in credit control or accounting field with customer interface exposure, with at least 2 years in supervisory role, preferably in logistics/ transportation industry or multinational companies
  • Solid experience in credit analysis and debt collection
  • Customer-oriented with strong business acumen and influencing skills
  • Effective team management skills and excellent interpersonal skills
  • Excellent analytical and problem solving skills
  • Able to liaise with external customers as well as internal parties and work under pressure
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skills, experience in using accounting systems is an advantage

Application:
Please send your CV to https://dpdhl.csod.com/ats/careersite/JobDetails.aspx?id=56748
indicating your current and expected salary, and availability. For more job opportunities, please visit our website at https://www.dpdhl.jobs/

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited (“DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance") and DHL’s Personal Data Protection Policy (the “Policy") at http://www.dhl.com.hk/en/legal.html#pdp.

By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com

More job information
Job ref no. CT3113366-01#0147
Salary
  • N/A
Job Function
Industry
Location
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree