Job ref no.: CT3114843-01#9037

CRM Manager, Luxury Brand (SS18035)

Eastwood Consultants Ltd

  • 5-day week
  • Discretionary bonus
  • Medical plan

A reputable luxury retail brand with presence in Asia is seeking for a high caliber to join their team in Hong Kong.


  • Develop long term strategy on customer acquisition and retention. Build sustainable CRM program to stimulate repeat purchase and customer loyalty.
  • Manage and analyze customer data to generate insights that benefit to the business and long term growth.
  • c and develop unique campaigns to target each group and achieve optimal sales result.
  • Conduct market research and collect customer feedback to refine CRM programs.
  • Assist in system implementation and data migration.


  • Degree holder and minimum 8 years experience in CRM or Marketing.
  • Strong knowledge in consumer data analysis, loyalty program formation, O2O communication.
  • Experience in luxury events and marketing programs.
  • Solid experience in customer acquisition, segmentation and retention.
  • Excellent in written and spoken English and Chinese.

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More job information
Job ref no. CT3114843-01#9037
  • 35,000 - 45,000 / month
Job Function
Employment Term
  • Full-time
  • 8 years - 13 years
Career Level
  • Senior management level
  • Degree