Job ref no.: CT3118029-01#0037
Pricerite Home Limited

CRM Manager

Pricerite Home Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Medical plan

Responsibilities:

  • CRM strategy and implement customer retention program and related initiatives to cater for business needs
  • Understand market trend and prepare analytical reports and insights on business performance, marketing intelligence, customer experience for business use
  • Work closely with IT to assure data quality and continuous feedback on any enhancement needed to cope with business
  • Work closely with Sales Operation team and Customer Services team to drive for the implementation of CRM program and ensure the alignment towards the objective
  • Perpare spending analysis and report for management’s review
  • Conduct regular research and customer survey to ensure customers’ satisfaction

Requirements:

  • Degree in Communications, Marketing or Business related disciplines
  • Minimum 8 years of experience with proven exposure in customer relationship management, preferably in retail or catering industries
  • Fluent in CRM technology
  • Experience in working within multichannel CRM program with a focus on customer acquisition, retention and segmentation
  • Detail-minded, sensitive in data analytics and able to work in a dynamic, competitive and time-engaging environment
  • Effective communication, interpersonal, presentation, and project management skills
  • Prificient in MS Office especially Excel, Word and Powerpoint
  • Good command of both written and spoken English and Chinese

We offer an attractive package commensurate with your qualifications and experience. Please apply with full resume, present and expected salary, quoting the ref. no. to the Human Resources Department, Pricerite Home Limited, 28/F Manhattan Place, 23 Wang Tai Road, Kowloon Bay, Kowloon, HK; or fax to 2820 0651 or press Apply Now

The information provided will be used for selection purpose only. All information of unsuccessful applicants will be destroyed within six months.