Job ref no.: CT3116128-01#3570

CRM Officer (Retail / FMCG)


  • 5-day week
  • Dental plan
  • Medical plan



  • To monitor the customer database management and conduct analysis on business performance, customer experience, marketing intelligence  and campaign effectiveness
  • To analyze customer profiles, trends and establish KPI for Hong Kong and Macau Market.
  • To manage CRM system, ensuring accurate and timely database management and effectiveness.
  • To develop membership and promotion programs to targeted segmentations via direct mailings, SMS, eDM, Wechat, APP message etc.
  • To work closely with marketing & sales team and Head Quarter for development and implementation of promotion campaign.
  • To conduct market research and share findings with action plans.
  • To prepare reports on a regular basis and ad-hoc management reports to meet management needs and corporate strategy.
  • To support any ad-hoc projects or assignments in accordance with business needs;


  • Bachelor holder, preferably in Computer Science, IT related, E-Marketing, Business Administration or related disciplines;
  • Minimum 2 year relevant experience in CRM / loyalty program.
  • Experience with FMCG products, Beauty and skin products an advantage.
  • Dynamic and creative to cope with fast-paced working environment;
  • Positive working attitude, self-motivated and mature;
  • Strong analytical and quick problem-solving skills;
  • Proficient in both spoken and written English, Cantonese and Putonghua
  • Good computer knowledge in Microsoft Office including Excel, Powerpoint ..

We offer competitive remuneration package to the right candidate. Please send resume by clicking the below Apply Now or call 2523-3265 directly.

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More job information
Job ref no. CT3116128-01#3570
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Middle management level
  • Degree