Job ref no.: CT3118290-01#8825

CRM Specialist (Salesforce)


Key responsibilities

  • To ensure the CRM database documentation remains up to date & relevant
  • To administer, configure, train, support and document critical CRM processes
  • To maintain system configuration including user set up, screen customization and layout, field and value creation/definition, as well as data management
  • To develop robust capturing systems for ensuring the accuracy of data
  • To understand, report, and seek to rectify data quality issues and impact
  • Ensure staff are trained on CRM developments and the impact to marketing efforts
  • To develop, maintain and execute business reports
  • Provide back up to other key marketing tasks such as events, social media and client on-boarding
  • Participate in ad hoc projects as assigned


  • Degree holder in Marketing or related discipline
  • Experience with Salesforce is a plus
  • Professional client service manner, responsiveness, flexibility and adaptability
  • Attention to detail, self-motivated, and eager to learn
  • Good command of written and spoken Cantonese and English
  • Fresh graduate is welcome

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More job information
Job ref no. CT3118290-01#8825
  • N/A
Job Function
Employment Term
  • Full-time
  • 0 year
Career Level
  • Entry level
  • Degree