Job ref no.: CT3120081-01#2873

Customer Business Solutions Executive

Bollore Logistics Hong Kong Limited

Benefits
  • 13-month pay
  • Medical plan

 

Bollore Logistics Hong Kong Ltd Bollore Logistics is a subsidiary of Bollore group, a highly diversified, independent industrial group with headquarter in France. The Bollore Logistics brand has replaced the SDV brand as of January 1st, 2016, and ranks among the world’s top 10 in transport and logistics. From its origin as a multimodal transport provider, Bollore Logistics has increased its capabilities to now be recognized as a global supply chain expert. The range of services extends across five core categories: Multimodal Transport, Customs and Regulatory Compliance, Logistics, Global Supply Chain and Industrial Projects. Our rapid expansion in Hong Kong has given rise to an immediate job opportunity for the following position

Responsibilities:

  • Act as a Business Intelligence relay within the entity with a view to design and implement specific reports (data quality follow up, customers KPIs) by case basis.
  • Consolidate user needs / enhancement requests from related parties etc.
  • Develop and provide technical & functional coaching, monitoring and delivering regular training and awareness sessions to related parties to entity users
  • Validate the needs specification (flow, technical approach, cost, charge, etc.) with Regional.
  • Drive the UAT phase (i.e. full tests with several operational scenarios) and issue SOPs once development is completed and tests passed.
  • Conduct the UAT with operations, and provide training as required.
  • Monitor local start-up once it goes live, ensuring adherence to SOPs, data quality and reporting any abnormalities
  • Put in place quality indicators / KPIs to regularly monitor the quality in the job files after entering into production phase.
  • Coordinate the set-up of Extranet and grant internal and external logins.
  • Ensure Level 1 support for internal users on extranet
  • Pro-actively detect input data defects in our operational systems for our Track and trace customers (non-respect of SOP) and coordinate corrective actions with the Operation teams.
  • Communicate and coordinate with the Regional team to explain customer needs in a structured and formal way
  • Work closely with Regional team to follow up local/ global traffics (SOP, training) implementation as well as UATs

Requirement:

  • Diploma or Bachelor Degree in a related field
  • 2 years’ relevant working experience in third party logistics, freight forwarding or transportation service providers
  • Excellent command of both spoken & written English and Chinese, Mandarin is an advantage
  • Proficiency in MS Office applications
  • Good knowledge of IT system (hardware and software), Track and Trace system, EDI, etc.
  • Experience in planning and implementing logistics solutions for customers
  • Exceptional customer service orientation with strong business sense
  • A team player with excellent communication analytical, rigorous, presentation, interpersonal and project management skills
  • Proactive, supportive, self-motivated and goal oriented
  • Immediate available is highly preferred

Work Location - Kwai Fong

We offer attractive remuneration package with benefit including double pay, medical & dental insurance to the right candidate. Interested parties please send your resume with expected salary and date available by click on " Apply Now Button".

 

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More job information
Job ref no. CT3120081-01#2873
Salary
  • N/A
Job Function
Industry
Location
  • Kwai Fong
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 4 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree