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Job ref no.: 180001ZH_1522840034

Customer Care Associate, Contact Centre Initiatives

AXA China Region Insurance Company Limited

Responsibilities:



  • Handle customer enquiry from different incoming channels (e.g. phone, fax, email, digital media etc)
  • Delivery prompt response and good customer service within established turnaround standard
  • Handle outbound service call to customer including post-sale and courtesy call in professional manner
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Resolve and follow up thoroughly customer enquiry and soft-complaints. If necessary, identify and escalate priority issues to manager
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities and undertaking e-learning exam and training


Requirements:



  • Post-Secondary with customer service experience.
  • Candidates familiar with bank or Insurance background is an advantages
  • IIQE License 1, 3 & 5 preferred
  • Good spoken and written in both English and Chinese (Mandarin and Cantonese)
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
  • Candidates with no concern over shift duty will be given priority
  • Good Computer Literacy
  • Fresh graduates are welcome

More job information
Job ref no. 180001ZH_1522840034 (CT3114945-01#0083)
Salary
  • N/A
Job Function
Industry
Location
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip