Job ref no.: 190003W7_1556000717 (CT3118441-01#0174)
AXA Hong Kong

Customer Care Associate - General Insurance Contact Centre

AXA Hong Kong

  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • K + 1 more

Role and Responsibilities

  • Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc.
  • Maintain good customer relationship and promote the company's services
  • Liaise with internal departments to ensure proper resolution of customer enquiries
  • Address customer feedback/ complaints professionally
  • Logging all customer queries in a clear and concise manner and adhering to internal SLAs for follow ups and response times.
  • Handle soft complaints from customers and liaise with internal departments to resolve the customers within specified timelines
  • Reply or follow up on incoming correspondence and emails
  • Build and maintain good relationship and teamwork within the team

Qualifications and Education Requirements

  • Higher Diploma, Associate Degree or University Degree holder
  • At least 2 years working experience in contact center and/or insurance industry
  • Good command of spoken and written English and Chinese & PC skills
  • Good interpersonal skills, self-initiative with a passion for customer centricity
  • Attentive to details, well-organized with good problem solving skills
  • IIQE I and II insurance license preferred

More job information
Job ref no. 190003W7_1556000717 (CT3118441-01#0174)
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Entry level
  • Diploma or equivalent