Job ref no.: 180006EJ_1544069428 (CT3116946-01#0214)

Customer Care Associate, Life Contact Centre

AXA Hong Kong

  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • K + 1 more

Role and Responsibilities

  • Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc.
  • Maintain good customer relationship and promote the company's services
  • Liaise with internal departments to ensure proper resolution of customer enquiries
  • Address customer feedback/ complaints professionally

Qualifications and Education Requirements

  • Higher Diploma, Associate Degree or University Degree holder
  • At least 2 years working experience in contact center and/or insurance industry
  • Good command of spoken and written English and Chinese & PC skills
  • Good interpersonal skills, self-initiative with a passion for customer centricity
  • Attentive to details, well-organized with good problem solving skills
  • IIQE I , III & V insurance license and LOMA preferred

** Candidate with more experience will be considered as Senior Customer Service Associate **

More job information
Job ref no. 180006EJ_1544069428 (CT3116946-01#0214)
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Entry level
  • F.5- F.7 or DSE