Job ref no.: 180007FE_1548124292 (CT3118441-01#0047)

Customer Care Associate

AXA Hong Kong

Benefits
  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Special / extra leave
  • K + 1 more

Responsibilities:

  • Handle general enquiries from internal and external customers
  • Ensure daily work management is maintained - hotline, voice mail, web chat, email enquiry.
  • Follow up and liaise with relevant parties (such as supervisor, team leader or back office) to meet customers' needs
  • Contribute to achieve agreed SLAs and service standards
  • Involve in ad hoc projects and administrative works

Requirements:

  • University graduate
  • At least 2 years' experience in customer service in insurance companies
  • Proficient in both spoken & written English & Chinese
  • Good communication & interpersonal skills
  • Attentive to details and well organized
  • Willing to learn and self-initiated
  • Good command of MS Office including Word & Excel

More job information
Job ref no. 180007FE_1548124292 (CT3118441-01#0047)
Job Function
Industry
Location
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip