Job ref no.: 220000G8_1656329657
AXA Hong Kong

Customer Care Associate

AXA Hong Kong


  • Handles customer inquiries from different incoming channels e.g. phone, email, digital media etc timely and tactfully
  • Provides customers with accurate product and policy service information
  • Maintains and improves quality results by adhering to standards and guidelines
  • Manages and resolves customer complaints and complex cases escalated from customer care associate
  • Provides immediate support to team members when they encounter difficulties in handling inquiries
  • Documents all inquiry information according to standard operating procedures
  • Performs ad hoc tasks as required by supervisor being a team player to back up other functions for service continuity
  • Assists supervisor to identify and implement improvement initiatives






  • University graduate with at least 3 years customer service experience, preferably in a call centre environment
  • Passed in IIQE Paper 1, 3 and 5 preferred
  • Knowledge of Life and Medical insurance products preferred
  • Customer-oriented with passion, patience and caring attitude
  • Excellent interpersonal and communication skills
  • Proficient in written and spoken English and Chinese. Fluency in Putonghua is a advantage
  • Familiar with MS Word, Excel and Chinese Word Processing
More job information
Job ref no. 220000G8_1656329657
  • 5-day week
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Work from home
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Entry level
  • Diploma or equivalent