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Posted on 2022-06-23
Customer Care Consultant (General Insurance Call Centre)
Job Responsibilities
- Ensure all enquiries (hotline, counter and written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards
- Provide quality service to our internal and external customers
- Handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction
- Support ad-hoc projects and special tasks such as UAT, marketing campaign or product launch etc
- Assist senior staff to prepare management report
- Develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice
- Log and report respective data timely and accurately, if applicable
Job Requirements
- Bachelor’s degree with minimum 1 year of experience in customer service or call centre in General Insurance / banking industry
- Good knowledge of the General Insurance product and operations is preferable
- IIQE Paper 1 and 2 are required
- Good organizational and time management skills whilst working accurately and to deadlines
- Customer focus and customer oriented
- Strong complaint handling skills
- High proficiency in spoken and written English, Cantonese & Mandarin
- Proficiency in Word, Excel and Powerpoint
Interested parties please simply click Apply Now to access our "Global Recruitment Management System" for submitting your application.
You are invited to visit our web site at : http://www.zurich.com.hk
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Company Overview
Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at www.zurich.com.