Posted on 2022-06-23
Zurich Insurance (Hong Kong)

Customer Care Consultant (General Insurance Call Centre)

Zurich Insurance (Hong Kong)

Job Responsibilities

  • Ensure all enquiries (hotline, counter and written) received from external customers, direct sales force agents, intermediaries, brokers and other business partners are handled and resolved within the performance and quality standards
  • Provide quality service to our internal and external customers
  • Handle customer complaints and ensure all the cases received are adequately investigated, follow through and settled up to customers’ satisfaction
  • Support ad-hoc projects and special tasks such as UAT, marketing campaign or product launch etc
  • Assist senior staff to prepare management report
  • Develop effective working relationships with colleagues and across the other regions to ensure alignment of best working practice
  • Log and report respective data timely and accurately, if applicable


Job Requirements

  • Bachelor’s degree with minimum 1 year of experience in customer service or call centre in General Insurance / banking industry
  • Good knowledge of the General Insurance product and operations is preferable
  • IIQE Paper 1 and 2 are required
  • Good organizational and time management skills whilst working accurately and to deadlines
  • Customer focus and customer oriented
  • Strong complaint handling skills
  • High proficiency in spoken and written English, Cantonese & Mandarin
  • Proficiency in Word, Excel and Powerpoint


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More job information
  • 5-day week
  • Alternate Saturdays
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Extra maternity leave
  • Extra paternity leave
  • Family medical plan
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Social / Recreation & Sports Facilities
  • Special / extra leave
  • Staff care centre
  • Work from home
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree