Job ref no.: CT3118855-01#0005
Zurich Insurance (Hong Kong)

Customer Care Consultant

Zurich Insurance (Hong Kong)

  • 5-day week
  • Alternate Saturdays
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Extra maternity leave
  • Extra paternity leave
  • Family medical plan
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Social & Recreation Facility
  • Staff care centre
  • … + 9 more

Our Opportunity:

Being part of the team, you will apply your professional knowledge and expertise to provide quality customer services to customers and handle customer complaints. If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"


Job Responsibilities:

  • Handle enquiries (hotline, counter, written correspondence) from external customers, direct sales force agents, intermediaries, brokers and other business partners in a high quality service standard
  • Provide good customer services to clients
  • Handle customer complaint and provide "options & solutions" to settle the case with customer satisfactory
  • Support the reception counter operation
  • Log and report the enquiries data timely and accurately
  • Assist to prepare the service data report for management review regularly
  • Perform ad-hoc task as required by supervisor


Job Requirements:

  • Minimum 2 years working experience in Customer Service, preferably in call-centre environment
  • Qualification in IIQE Paper I, II, III & V is preferable
  • Experience in call centre operation workflow and procedures
  • Good communication and interpersonal skills
  • Good command in spoken and written English and Chinese
  • Proficiency in Microsoft Offices, e.g. Word, Excel, PowerPoint, etc.


Interested parties please simply click Apply Now to access our "Global Recruitment Management System" for submitting your application. 

You are invited to visit our web site at :


More job information
Job ref no. CT3118855-01#0005
  • N/A
Job Function
  • North Point
Employment Term
  • Permanent
  • Full-time
  • 1 year - 4 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel