Job ref no.: CT3119689-01#0062
AXA Hong Kong

Customer Care Executive (Retention Team, Sales / Non-sales)

AXA Hong Kong

  • 5-day week
  • Competitive pay
  • Dental plan
  • Insurance plan
  • Medical plan
  • Special / extra leave


  • Handle customer enquiry from different incoming channels (e.g. phone, fax, email, digital media etc)
  • Delivery prompt response and good customer service within established turnaround standard
  • Handle outbound service call to customer including post-sale and courtesy call in professional manner
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Resolve and follow up thoroughly customer enquiry and soft-complaints. If necessary, identify and escalate priority issues to manager
  • Update job knowledge by studying new product descriptions; participating in educational opportunities and undertaking e-learning exam and training


  • Post-Secondary with customer service experience.
  • Candidates familiar with bank or Insurance background is an advantages
  • IIQE License 1, 3 & 5 preferred
  • Good spoken and written in both English and Chinese (Mandarin and Cantonese)
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
  • Candidates with no concern over shift duty will be given priority
  • Good Computer Literacy
  • Fresh graduates are welcome

    **Sales role : Good basic salary plus quarterly commission
    **Non-sales role : Good basic salary plus discretionary bonus


More job information
Job ref no. CT3119689-01#0062
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Non-management level
  • Asso. Deg or High Dip