Job ref no.: CT3116258-01#0017
MTM [量 膚 定 制 ]

Customer Care Executive

MTM [量 膚 定 制 ]

Benefits
  • 5-day week
  • Discretionary bonus
  • Medical plan

Responsibilities
• Being the administrator to support Sales and Operation team
• Provide telephone customer service in customer care centre environment
• Respond to customers’ enquiries with extraordinary customer service and positive client handling
• Maintain customer database for customer retention purpose
• Analyze customer feedback and provide customer care reports for improving overall service level and daily operations
• Assist in preparing and driving project plans, program execution for frontline operation, loyalty and corporate events
• Develop administrative and operational documents to analyze and explore continuous improvement opportunities in timely manner

Requirements
• Diploma or above in any discipline.
• At least 2 years of customer service and / or operations experience, preferably in the beauty / luxury retail industry, hospitality or call center environment.
• Outstanding telephone manner and interpersonal skills.
• Experience in client relations and customer service with the desire to meet and exceed customer expectations is an advantage.
• Good team player, self-motivated, detail-minded and able to meet tight schedule under pressure.
• Familiar with MS Office and Chinese Word Processing.
• Good command of spoken and written English and Chinese (both Cantonese and Mandarin).
• Immediately available is preferred

 

MTM offers attractive remuneration package including paid annual leave, medical coverage, free goods, MPF benefit scheme and extensive training program to the right candidates. Interested parties, please apply with detailed resume stating expected salary and availability to [via CTgoodjobs Apply Now ].

 

 

Personal data collected will be used for recruitment purpose only.

 

More job information
Job ref no. CT3116258-01#0017
Salary
  • N/A
Job Function
Industry
Location
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 5 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent