Macroview Telecom Limited

Customer Care Executive

Macroview Telecom Limited

Job Highlights

  • 3+ years customer service experience
  • Handle renewal contract & sensitive to numbers
  • After sales / maintenance services / procurement
  • Create renewal contract price quotation and official proposals based on required customer’s hardware/software inventory and service level
  • Proactively follow up with customers for the renewal status and orders submission
  • Take ownership to serve assigned accounts
  • Provide quality customer service to customers through customer visit, phone, and E-Mail
  • Follow up customer’s orders submission
  • Obtain support cost from vendors and ensure all costs required are properly received
  • University graduate in any discipline
  • 3 years or above related experience
  • Mature, independent with good communication skills
  • Self-motivated, hardworking and aggressive
  • Good analytical skill and drive for achievement
  • Well knowledge in computer operations (i.e. MS Word, Excel & Chinese word processing etc.)
  • Good command of spoken and written English & Chinese
  • Good customer service skills
  • Experience for after sales services / maintenance services / procurement would be an advantage

We offer competitive salary package and career development opportunity. Interested parties, please apply with full resume, present and expected salary, by clicking Apply Now. Please quote the reference number on the e-mail subject.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.

More job information
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Medical plan
Job Function
  • Quarry Bay
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Degree