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Posted on 2023-03-01
Customer Care Executive
Job MatcherJob Highlights
- 3+ years customer service experience
- Handle renewal contract & sensitive to numbers
- After sales / maintenance services / procurement
Responsibilities:
- Create renewal contract price quotation and official proposals based on required customer’s hardware/software inventory and service level
- Proactively follow up with customers for the renewal status and orders submission
- Take ownership to serve assigned accounts
- Provide quality customer service to customers through customer visit, phone, and E-Mail
- Follow up customer’s orders submission
- Obtain support cost from vendors and ensure all costs required are properly received
Requirements:
- University graduate in any discipline
- 3 years or above related experience
- Mature, independent with good communication skills
- Self-motivated, hardworking and aggressive
- Good analytical skill and drive for achievement
- Well knowledge in computer operations (i.e. MS Word, Excel & Chinese word processing etc.)
- Good command of spoken and written English & Chinese
- Good customer service skills
- Experience for after sales services / maintenance services / procurement would be an advantage
We offer competitive salary package and career development opportunity. Interested parties, please apply with full resume, present and expected salary, by clicking Apply Now. Please quote the reference number on the e-mail subject.
We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.
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Company Overview
HGC Global Communications Limited (HGC) is a leading Hong Kong and international fixed-line operator. We own an extensive network and infrastructure in Hong Kong and overseas and provide various services. Our business covers 23 overseas offices in 5 continents, provides telecom infrastructure service to other operators and serves as a service provider to corporate and households. We provide full-fledged telecom, ICT solutions, data centre and broadband services for local, overseas, corporate and mass markets. We own and operate an extensive fibre-optic network, five cross-border telecom routes integrated into tier-one telecom operators in mainland China and connect with hundreds of world-class international telecom operators. Macroview Telecom Limited, a leading digital technology and IT infrastructure solutions provider is a HGC Group Company.
