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Job ref no.: CT3115399-01#0061
BRIGHT FUTURE PHARMACEUTICAL LABORATORY LTD

Customer Care Manager (Supply Center)

BRIGHT FUTURE PHARMACEUTICAL LABORATORY LTD

Benefits
  • 5-day week
  • Insurance plan
  • Meal allowance
  • Shuttle bus

Responsibilities:

  • Initiate customer engagement and align with all stakeholders;
  • Customer care strategy design to meet business development;
  • Supply chain optimization and projects implementation;
  • Capacity analysis on multiple sides to provide innovative solution and design CS process/standard, establish and execute strategic plans that support the goals of both Supply Chain & business;
  • Liaise with Key teams to manage service level expectations, keep close communication with internal/external customers and subordinate factories;
  • Provide solutions to customer to ensure the seamless execution of peak trading periods & key events;
  • Supervise the order fulfillment processes to ensure that the right products are accepted at the right time and with the right conditions according to customer’s needs;
  • Ensure periodic customer visits and follow-up meetings, in order to review customer satisfaction levels and analyze improvement opportunities to then generate joint action plans;
  • People management and development.

Requirements:

  • Bachelor's degree or above in supply chain, statistics or related discipline;
  • Good command of English and Chinese;
  • More than 5 years global supply chain management experience;
  • Experience in dealing with seasonal products is preferred;
  • Solid knowledge of the process for SIOP is highly preferred;
  • Good statistical skills;
  • Good awareness of customer service and communication skills.

We offer competitive package including public holidays, 5-day work week, shuttle bus from Fanling and Long Ping MTR station, medical insurance, free luncheon and discretionary bonus.

Interested parties please send your full resume stating your current and expected salary and date of availability (Data collected will be used for recruitment purpose only) 

More job information
Job ref no. CT3115399-01#0061
Salary
  • N/A
Job Function
Industry
Location
  • Yuen Long
Employment Term
  • Full-time
Experience
  • 5 years - 8 years
Career Level
  • Non-management level
Education
  • Degree
Require to Travel
  • No travel