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Job ref no.: CT3115413-01#5432

Customer Care Manager

AMCO HR Solutions Limited

Our client is one of the large local independent banking group in Hong Kong. To cope with the rapid business expansion, they are now inviting high caliber candidates to join the team

Responsibilities:

  • To ensure customer complaints are handled in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the bank
  • To coordinate with relevant sections & business units to resolve complaint cases, prepare investigation reports.
  • To identify improvement opportunities and service level upgrading needs from complaint case

Requirements:

  • University graduates with a minimum of 7 years’ relevant banking experience, of which at least 5 years at managerial level
  • Sound knowledge in handling customer complaints
  • Good understanding of regulatory policies and guidelines governing retail banking services and channels
  • Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable

 

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More job information
Job ref no. CT3115413-01#5432
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree