Job ref no.: CT3118201-01#7091

Customer Care Officer (客 戶 服 務 主 任 ) 17k- 20k Open to fresh graduate

Morgan McKinley

Our Client is a top renowned bank in Hong Kong and as a Customer Care Officer, Premier Clients, you will be joining a team that collaboratively brings top services to customers through diffrerent channels.


  • Working in a contact centre environment and handling multiple customer calls from Premier customers
  • Providing high quality service to achieve maximum customer satisfaction by resolving customer queries
  • Listen and understand customers and establishing their needs in order to offer relevant products, services and solutions
  • Responsible for achieving individual performance expectations and development


  • Excellent customer-serving manner, communication and problem solving skills
  • Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions
  • Fluency in Cantonese and ability to read and write in English is essential. A good command of mandarin would be advantageous
  • Hong Kong Diploma of Secondary Education or above. (Unveristy graduates preferred)

Fresh graduates with the right skill sets are welcome to apply!

Our client will offer a competitve salary package, 18 days annual leave and comprehensive medical coverage to the suitable candidate

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