Job ref no.: BBBH691931 (CT3118201-01#4114)

Customer Care Officer (客 戶 服 務 主 任 ) 17k Open to fresh graduate

Morgan McKinley

Our Client is a top renowned bank in Hong Kong and as a Customer Care Officer, Premier Clients, you will be joining a team that collaboratively brings top services to customers through diffrerent channels.

Responsibilities

  • Working in a contact centre environment and handling multiple customer calls from Premier customers
  • Providing high quality service to achieve maximum customer satisfaction by resolving customer queries
  • Listen and understand customers and establishing their needs in order to offer relevant products, services and solutions
  • Responsible for achieving individual performance expectations and development

Requirements

  • Excellent customer-serving manner, communication and problem solving skills
  • Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions
  • Fluency in Cantonese and ability to read and write in English is essential. A good command of mandarin would be advantageous
  • Hong Kong Diploma of Secondary Education or above. (Unveristy graduates preferred)

Fresh graduates with the right skill sets are welcome to apply!

Interested parties please click Apply Now to apply job.

Our client will offer a competitve salary package, 18 days annual leave and comprehensive medical coverage to the suitable candidate

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More job information
Job ref no. BBBH691931 (CT3118201-01#4114)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree