Job ref no.: 228_228TC130718_TC
Manpower

Customer Care Officer - Banking Industry (Top Urgent)

Manpower

Benefits
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • … + 1 more

Our client, a consumer division of financial services multinational organisation is now hiring multiple Customer Service Officers to join their dynamic team

Responsibilities:

  • Handle inbound calls and provide information on services to enhance customer relationships
     
  • Deliver good customer service to meet customer satisfaction
     
  • Identify and respond to customer needs accordingly
     
  • Promote and cross-sell banking products as appropriate 
     
  • Collect and provide customer feedback to supervisor for improvement
     
  • Comply with company's policies and available procedures/guidelines

Requirements:

  • University graduate with minimum 1 year’s customer service experience in banking or Insurance industry
     
  • Good command of written and spoken English, Cantonese and Putonghua
     
  • Preferably with professional qualification of HKSI Paper 1, 7 & 8 and IIQE Paper 1, 2 & 3
     
  • Customer service oriented and good complaint handling skills

Salary: $20,000 - $25,000

Shift Duty Mon to Fri (9am to 9pm), Sat (9am to 1pm)

Work Location: Kwun Tong

Interested parties please email your CV to terence.chiu @manpower.com.hk

More job information
Job ref no. 228_228TC130718_TC (CT3115856-01#0083)
Salary
  • 20,000 - 25,000 / month
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 5 years
Career Level
  • Middle management level
Education
  • Degree
Require to Travel
  • No travel