To handle complaints cases escalated from 1st tier members of the team and provide solutions to tackle customer’s requirement
To jointly work with other departments and identify possible solutions to settle the case
To assist Team Manager in statistic reports compilations
To consolidate feedback from team members and make recommendations to the management for improvements on operational efficiency
5-day work : Monday to Friday (09:00 – 18:30)
Working Location: Kowloon Bay
Form 5 graduate or above with at least 1 year’s relevant working experience in Customer Service and Complaint Handling, experience in telecom industry preferred
Excellent interpersonal and communication skills
Good analytical and problem solving skills
Resilient and positive attitude, result -oriented
Highly responsible and capable of working under pressure
Proven ability to communicate (written & verbal) in English and Chinese
Knowledge on telecom products (e.g. fixed line, broadband and/or mobile) and related support flow preferred
We offer :
Structured training programme
Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
Comprehensive medical coverage
14 days paid annual leave
Clear career path
To apply :
Post : Human Resources, HKT Limited, 13/F, 9 PO Lun Street, Lai Chi Kok, Kowloon
PCCW is an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position. You may decline to provide your personal data but then PCCW may not be able to process your job application.
HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.
HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States and Panama, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/ or call us at 852 2888-3636 (Hong Kong).