Job ref no.: CTT-06701
HKT Teleservices

Customer Care Officer (Business Customer Hotline – Customer Care Office)

HKT Teleservices

  • Alternate Saturdays
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

The Job:

  • To handle complaints cases escalated from 1st tier members of the team and provide solutions to tackle customer’s requirement
  • To jointly work with other departments and identify possible solutions to settle the case
  • To assist Team Manager in statistic reports compilations
  • To consolidate feedback from team members and make recommendations to the management for improvements on operational efficiency
  • 5-day work : Monday to Friday (09:00 – 18:30)
  • Working Location: Kowloon Bay

The Person:

  • Form 5 graduate or above with at least 1 year’s relevant working experience in Customer Service and Complaint Handling, experience in telecom industry preferred
  • Excellent interpersonal and communication skills
  • Good analytical and problem solving skills
  • Resilient and positive attitude, result -oriented
  • Highly responsible and capable of working under pressure
  • Proven ability to communicate (written & verbal) in English and Chinese
  • Knowledge on telecom products (e.g. fixed line, broadband and/or mobile) and related support flow preferred

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 PO Lun Street, Lai Chi Kok, Kowloon
E-mail :

PCCW is an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position. You may decline to provide your personal data but then PCCW may not be able to process your job application.

More job information
Job ref no. CTT-06701 (CT3115165-01#1617)
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree