Job ref no.: CCOM/TK072022
Make The Right Call

Customer Care Officer (Full Time)

Make The Right Call

Job Description & Responsibilities

  • Fulfil daily operational tasks and documentation in line with Key Performance Index.
  • Provide customer service to handle enquires and complaints, maintenance and ad hoc service
  • Improve customer’s expectation and satisfaction level by providing effective and efficient solutions to customer
  • No selling is required
  • 5.5 days work in a week on a shift basis


Requirements       

  • DSE / HKCEE or above
  • A good team player and professional telephone manner with excellent customer service skills
  • Good command of both spoken and written English and Chinese, Mandarin will also be an advantage
  • Good PC knowledge and Chinese word processing preferable
  • Knowledgeable and experience in customer service/ call centre/ e-Commerce will be an advantage


We offer

  • Attractive basic salary with performance bonus
  • Comprehensive training with pay
  • Marriage leave
  • Paternity leave
  • Career development opportunities
  • Medical coverage
  • Vibrant and all-inclusive work place
  • Equal opportunity Employer

To learn more about Make The Right Call, please visit us www.maketherightcall.com

MAKE THE RIGHT CALL is an equal opportunity employer and welcome applications from all qualified candidates.  All application will be treated in strict and confidence and used for recruitment purpose only.

 

More job information
Job ref no. CCOM/TK072022
Salary
Benefits
  • Medical plan
  • Staff care centre
Job Function
Location
  • Kwai Fong
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 2 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel