Job ref no.: CCOM/JT/092022
Make the Right Call

Customer Care Officer (Inbound Call - Full Time)

Make the Right Call

Job Description & Responsibilities

• Fulfil daily operational tasks and documentation in line with Key Performance Index.

• Provide customer service to handle enquires and complaints, maintenance and ad hoc service

• Improve customer’s expectation and satisfaction level by providing effective and efficient solutions to customer

• No selling is required

• Working office hours and NO Sun/Public holiday


Requirements       

• DSE / HKCEE or above

• A good team player and professional telephone manner with excellent customer service skills

• Good command of both spoken and written English and Chinese, Mandarin will also be an advantage

• Good PC knowledge and Chinese word processing preferable

• Knowledgeable and experience in customer service/ call centre/ e-Commerce will be an advantage


We offer

• Attractive basic salary with performance bonus

• Comprehensive training with pay

• Marriage leave

• Paternity leave

• Career development opportunities

• Medical coverage

• Vibrant and all-inclusive work place

• Equal opportunity Employer

 

To learn more about Make The Right Call, please visit us www.maketherightcall.com

MAKE THE RIGHT CALL is an equal opportunity employer and welcome applications from all qualified candidates.  All application will be treated in strict and confidence and used for recruitment purpose only.

 

More job information
Job ref no. CCOM/JT/092022
Salary
  • 14,000 - 16,000 / month
Benefits
  • Medical plan
Job Function
Location
  • Kwai Fong
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 2 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
Require to Travel
  • No travel