Job ref no.: 0000AMVQ (CT3121052-01#0371)

Customer Care Officer, Premier Relationship - Retail Banking and Wealth Management


卓越理財客戶服務主任 — 電話理財中心


Customer Care Officer, Premier Relationship - Retail Banking and Wealth Management

卓越理財客戶服務主任 — 電話理財中心



  • 於電話理財中心工作,接聽卓越理財客戶電話咨詢
  • 提供高質素服務,盡力解答客戶查詢,為客戶締造稱心滿意的服務體驗
  • 聆聽並理解客戶需要,以提供適合的產品、服務或解決問題的方案
  • 主動搜集資料並向客戶跟進,或協助客戶轉介至合適部門
  • 遵守銀行風險控制的規定同時滿足客戶的需求


  • 具備優良服務態度、溝通及解決問題的技巧
  • 五天輪班工作(有機會通宵工作及於週末及公眾假期工作)
  • 能操流利廣東話及有良好中英讀寫能力,懂英語及普通話更佳
  • 持有保險或投資牌照為佳
  • 香港中學會考或香港中學文憑考試考獲五科合格(包括數學科及中國語文科或英國語文科合格),或具備更高學歷


  • 底薪$16,000起, 並享有夜班/通宵班津貼及額外季度花紅
  • 理想晉升機會
  • 18天有薪年假及額外有薪假(如婚假、生日假、產假)
  • 最高可達13%的強積金僱主供款
  • 醫療保險保障您本人、配偶及子女
  • 低息員工物業按揭貸款,貸款額可達物業估價或售價100%
  • 各種銀行服務及產品的員工優惠,包括貸款、信貸、信用卡
  • 支援員工考取工作所需的相關專業資格

Principal Responsibilities

  • Handle inbound customer calls from our Premier customers
  • Provide high quality service to our customers and help resolve their queries at first contact where possible
  • Listen to our customers, understand their needs and offer relevant products, services and solutions
  • Achieve individual performance expectations and development
  • Maintain appropriate operational risk control and compliance in all activities


  • Excellent customer-serving manner, communication and problem solving skills
  • 5-day work week -flexibility to work on shift duties (including overnight, weekend and public holidays)
  • Fluency in Cantonese and ability to read and write in English is essential. A good command of mandarin would be advantageous
  • Holder of insurance or investment licenses (preferred but not a must)
  • A pass in five subjects (including Mathematics and either Chinese or English) in HKCEE or HKDSE or above

When you join our team, from day one you’ll have access to a competitive benefits package, including:

  • Basic salary from $16,000 with quarterly bonus
  • Overnight shift allowance
  • 18 days paid annual leave plus additional leave (e.g. marriage, birthday and maternity)
  • Employer pension contribution of up to 13% of monthly basic salary
  • Medical and life coverage for you, your spouse and children
  • Staff housing loan up to 100% of the valuation or purchase price
  • Employee banking services – including loans, credit facilities, and credit cards
  • Support for acquiring any required job related licenses
  • Progressive career advancement opportunities

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants in Hong Kong with less than six months in their current role, Department Head or Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. You can refer to HRDirect with reference number 21350 for further details.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

More job information
Job ref no. 0000AMVQ (CT3121052-01#0371)
  • N/A
Job Function
  • Shatin
  • 1 year - 2 years
Career Level
  • Entry level
  • Degree