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Posted on 2021-10-11
I.T Apparels Limited

Customer Care Officer

I.T Apparels Limited

Accountabilities – Key Result Areas

  • Deliver high standard of customer service by offering helpful advice and in-depth product information to online/ offline customers’ enquiries
  • Provide customer service support in a courteous and professional manner to optimize customer satisfaction
  • Manage customer complaints effectively and provide best appropriate solutions meeting both the customers’ needs and business objectives
  • Coordinate with internal and external parties to ensure smooth delivery of orders
  • Provide recommendations and support in establishing SOP and best practices of high standard customer service and implementations
  • Support in Customer Care related projects, training, reports and other assignments
  • To assist on ad hoc assignment

Experience / Qualification Requirements

  • Degree holder in Business Administration, Hospitality Management and other related disciplines
  • A minimum of 1-3 years’ experience in customer service driven business, preferably with experience supporting online/ offline customer service
  • Experience in fashion retail or online fashion business will be a strong advantage
  • Able to prioritize multiple tasks seamlessly
  • Good command of spoken and written communication skills in English and Chinese (Cantonese and Mandarin)
  • Exceptional interpersonal skills, service and solution driven, strong business acumen and attention to details

Competitive remuneration and benefit package will be offered to the right candidate. Please submit your application by clicking Apply Now below.


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More job information
Salary
Job Function
Industry
Location
  • Southern District
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 3 years
Career Level
  • Entry level
Education
  • Degree
Benefits
  • 5-day week
  • Medical plan