Customer Care Representative (Hotline) (2-yr contract)
The Hong Kong Jockey Club
The Integrated Contact Centre of Strategic Customer Systems and Planning Department provides one-stop service for the Club’s customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc. on 24x7 basis.
handle telephone enquiries and feedback from customers and the public with courtesy and efficiency
present the value of our products and services through inbound and outbound calls
utilize communication skill and extensive product knowledge to meet customers' needs
work on shift beyond midnight including weekends and public holidays
You should have
Form 5 or above
1-2 years working experience in customer service field, preferably in call center environment
customer-oriented and passionate with good customer service and interpersonal skills
excellent communication skills in both Chinese and English or Putonghua
familiar with Chinese word processing
Sha Tin Racecourse
An initial two-year contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.
How to Apply
Please send your resume, complete with expected salary and job reference to:
Email : email@example.com Fax : 2881-7966
Mail : Human Resources Department
The Hong Kong Jockey Club
1 Sports Road, Happy Valley
Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.
We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.
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About The Hong Kong Jockey Club
The Hong Kong Jockey Club is a family of champions. We bring together people from a diverse range of functions and disciplines. We look for ability and potential, and provide the opportunity for individuals to grow, learn, and fulfil their career dreams.
The Jockey Club is one of the most prestigious as well as one of the largest employers in Hong Kong, with around 4,000 full-time and 14,000 part-time staff. The Jockey Club offers superb opportunities for career growth with a wide variety of career options from which to choose. The diversity of career choices at the Club offers something for just about everyone, from catering to construction, administration to multi-media, and much, much more.
Every employee can benefit from the wide array of formal and on-the-job training offered. Our commitment to skills enhancement will put you on the path to professional excellence.