comScoreTag Job - Customer Care Representative (Hotline) (2-yr contract), The Hong Kong Jockey Club
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The Hong Kong Jockey Club

Remarkable Careers

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegal gambling. In 2016/17, the Club's total direct return to the community was HK$30.5 billion. It is Hong Kong's largest single taxpayer, one of the city's major employers and one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.

卓爾不凡的事業前景
香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2016/17年度,馬會直接回饋香港社會305億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,同時位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。

請即加入香港賽馬會,把握非凡事業發展機會,盡展所長!
 

Customer Care Representative (Hotline) (2-yr contract)

Job Ref.WSS-P-CCCR(H)-C

The Integrated Contact Centre of Betting Control and Customer Operations Department provides one-stop service for the Club’s customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc. on 24x7 basis.


You will

 

  • handle and record telephone enquiries and feedback from customers with courtesy and efficiency, such as betting products
  • support racecourse venue reservations in a professional telephone manner
  • utilize communication skill and extensive product knowledge to meet customers' needs
  • work on shift including weekends and public holidays

You should have

  • Form 5 or above 
  • 1-2 years working experience in customer service field, preferably in call center environment 
  • customer-oriented and passionate with good customer service and interpersonal skills
  • excellent communication skills in both Chinese and English or Putonghua 
  • familiar with Chinese word processing


Working Location:
Sha Tin Racecourse


An initial two-year contract employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

 

How to Apply
Please send your resume, complete with expected salary and job reference to:

Email : recruit4@hkjc.org.hk

Fax    : 2881-7966
Mail    : Human Resources Department
            The Hong Kong Jockey Club
            1 Sports Road, Happy Valley
            Hong Kong

 
Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.
 

We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.
 

Apply Now
Job Ref No.
WSS-P-CCCR(H)-C (CT3113075-01#0010)
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