Posted on 2021-10-08

Customer Care Representative (Tmall) Beauty Brands

Links International

Customer Care Representative (Tmall) - Beauty brands

My client is a beauty brands, currently looking for Customer Care Representative for their Tmall channel expansion based in Hong Kong

Job description:

  • Handling customer enquire and provide excellent customer service to customer including calls, email, social media, instant message on all digital platform
  • Support Tmall Global store on live streaming enquires
  • Work closely with e-commerce team and TP partners


  • 1-2 years' experience in customer service in e-commerce platform
  • Prefer have experience in Tmall or other China e-commerce platform
  • Excellent communications skills
  • Fluent in Mandarin is a MUST
  • Able to on shift on weekends or public holidays
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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Entry level
  • Degree