Job ref no.: 190728238-0000F729 (CT3129406-01#0177)

Customer Contact Officer (12 Months Contract) – Broking Services


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Broking Services provides full investment services in stocks, bonds, currencies, precious metals, commodities and derivatives to retail, corporate customers and financial intermediaries. As a leading full service broker dealer in Hong Kong, our investment services include advisory, execution, risk and portfolio management, custodianship, and margin financing.

We are currently seeking a high calibre professional to join our team as a Customer Contact Officer – Broking Services.


  • Handle both inbound and outbound customer calls in related to customer risk profiling questionnaire, customer information updates and other product and services authentication

  • Ensure that the service standards are complied with the HSBC internal standards and regulatory requirements

  • Work closely with other stakeholders and contact clients to collect information required

  • Collect customer feedback, identify their issues and provide recommendations to enhance service quality


  • Tertiary Education in business related discipline

  • Strong customer mindset and high commitment to service excellence

  • Solid experience in call centre operations or customer services

  • Excellent command of both written and spoken English and Chinese, including Cantonese and Mandarin

  • Adaptability and flexibility to respond quickly to changing priorities

  • Self-motivated and pragmatic with ability to work independently and under pressure

To be considered for this role, the relevant rights to work in Hong Kong is required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

More job information
Job ref no. 190728238-0000F729 (CT3129406-01#0177)
Job Function
Employment Term
  • Full-time
  • 1 year - 3 years
Career Level
  • Entry level
  • Degree