Job ref no.: CTS-01586 (CT3117725-01#0543)

Customer Data Analyst / Senior Customer Data Analyst (SAS)


  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan

The Job:
As the team members of our Customer Management Team, the jobholders will be responsible for performing target database list generation, data extraction, campaign tracking, supporting database development, business performance reporting, customer data analyses that enables PCCW/HKT Business Units to grow and retain their customer base, and to provide fact-based data driven insights on customer behavior and lifetime value.

Major job duties include data extraction on demand to fulfill marketing programs’ requirements, reports preparation relating to business performance/service usage, customer analyses, and statistical modeling. You are also required to perform campaign tracking, assist in execution of standard data mapping jobs, verify data sets and conduct user acceptance test of in-house-developed applications.

The Person:

  • University graduate in Computer Science, Information Technology, Data Accessing & Manipulating, Statistics or relevant discipline
  • 1 - 3 years’ working experience in programming, data extraction, MIS
  • Proficiency in relational databases, SQL, SAS and FoxPro, with knowledge and experience on Cognos & Excel
  • Technical knowledge on different server operating systems is preferred
  • Good analytical and problem solving skills, able to work under tight timeline
  • Self-motivated and able to accomplish multiple tasks with minimal supervision
  • Good interpersonal and communication skills and able to work with people at all levels
  • Good command of both spoken and written English
  • Candidates with more experience will be considered for the position of Senior Customer Data Analyst


If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email or fax to Human Resources.


Fax: (852) 2962 5395

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PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (, a copy of which will be provided immediately upon request.