Job ref no.: CT3117899-01#0161
Hang Seng Bank

Customer Due Diligence Manager

Hang Seng Bank

Commercial Banking – CMB Chief Operating Officer’s Office

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.  

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Customer Due Diligence Manager.

 

Principal responsibilities

  • Engage existing corporate customers in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) profile for periodic reviews and reviews which are trigger generated, as well as any other CDD reviews triggered by projects
  • Review and check for completeness of CDD information and supporting documentation before submitting the case to Relationship Manager (RM) for approval
  • Act as the focal point for CDD information clarification among RM, customers, CDD operations and Compliance
  • Comply with regularly, Group and the Bank’s requirements for CDD review
  • Participate in CDD related process reviews for corporate customers with an aim to comply with regulatory or policy changes, as well as to improve customer experience and service turnaround time

 

Requirements

  • University degree in a related discipline or other relevant qualifications
  • Minimum 6 years of work experience in providing high standard of customer service preferred
  • Knowledge in commercial banking, and Anti Money Laundering (AML) / Know Your Customer (KYC) regulatory requirements on corporate customers
  • Experience in handling CDD review for corporate customers preferred
  • Good communication and interpersonal skills
  • Proficiency in both spoken and written English and Chinese
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

 

(Candidates with less experience will be considered for the position of Assistant Customer Due Diligence Manager.)

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3117899-01#0161
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 6 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree