Job ref no.: CT3114388-01#5102

Customer Due Diligence Officer (open to fresh graduates)

Robert Walters


+ Attractive benefits


Hong Kong


Regan Lo

Role Overview:

The customer due diligence officer will be responsible for gathering and analysing KYC information for retail banking clients. This is a 6-month contract with vision to extend or convert into a permanent staff.

Key Responsibilities:

  • Provide support to front office to gather and analyse KYC information associated with new client account opening, periodic reviews and general account maintenance
  • Independently review customer information and related documentary proof to ensure consistency prior to seeking relevant approvals for account opening and periodic reviews
  • Follow up with relevant parties on outstanding KYC issues/documentation, client screening results and data gap
  • Be familiar with Global Standards so as to effectively communicate its importance and key changes to key stakeholders
  • Develop awareness, understanding of internal processes and procedures and ability to assist with issues resolution
  • Assist the team in completing ad hoc Anti-money Laundering (AML)/ Know-Your-Customer (KYC) projects

Key Skills:

  • University graduate in Business related discipline
  • Previous experience in customer service
  • Knowledge in Know-Your-Customer (KYC) and Customer Due Diligence (CDD) is a must
  • Strong communication in English, Cantonese and Mandarin is required
  • Strong problem solving and ability to handle difficult customer


Company Overview:

This is a leading financial institution with a strong global presence

Get in touch

Regan Lo


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More job information
Job ref no. CT3114388-01#5102
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Degree